Useful tips to know

We will process your transaction even if you:

• Send a deposit in the wrong network, if this asset is supported on our service
• Create a transaction with a wrong coin
• Send more than one deposit for the same transaction
• Send a deposit long after the exchange was created or completed

We will not be able to proceed with the transaction on the initial terms if you:

• Send a deposit for a fixed-rate exchange after the rate expires, provided that the rate declines over this timeframe
• Make a transaction using the wrong contract address

In these cases, we encourage you to contact our support team. The exchange can be continued from there, or alternatively, you are free to request a refund.

How to cancel an exchange:

• If you didn’t send any funds yet, there is no need to cancel the transaction, you can simply create a new one
• If you have already sent the funds for the exchange, immediately contact our support team for assistance